Why is real customer centricity completely transformative?
Real customer centricity is completely transformative because it changes how [...]
Dealing with Difficult People workshop – Feedback
I took a cold and frosty trip to Burra in [...]
Treat your employees like your customers
I posted this quote from the late, great Stephen R. [...]
4 things to include in your Customer Service Strategy. Match it to customer service training
I've been delivering Customer Service training in Adelaide so long [...]
How Australia Ranks in the World of Customer Service
New Zealand beats Australia! A couple of days ago I [...]
Please Retailers, Focus on your Customer – Not on the product
Anyone go to Department Stores for Service any more? I [...]
How not to be Customer Focussed
Customer Service is my 'thing'. I consult on the topic, [...]
Merry Christmas from Training x Design
Its been a wonderful year personally and professionally. This [...]