How Australia Ranks in the World of Customer Service
New Zealand beats Australia! A couple of days ago I [...]
This is Training x Design – Adelaide
Our favourite quote at Training x Design. It represents our [...]
Its International Happiness Day
Thursday 20 March 2014 is the UN International Day of [...]
Happy St Patrick’s Day from Training x Design
It's St Patrick's Day Its the day when we're all [...]
Please Retailers, Focus on your Customer – Not on the product
Anyone go to Department Stores for Service any more? I [...]
How not to be Customer Focussed
Customer Service is my 'thing'. I consult on the topic, [...]
5 agreements for good work performance – Is it time to renegotiate?
Is it time to renegotiate what a "good job" is? [...]
Merry Christmas from Training x Design
Its been a wonderful year personally and professionally. This [...]
10 Strategies to deal with Challenging Participants in training
10 Ways to deal with Challenging Participants during Training What [...]
Training x Design at the Telstra Business Centre’s ‘Open for Business’ Expo
Training x Design were 1 of 60 business who were [...]